The Oklahoma City Utilities Department is issuing a public advisory regarding a potential scam targeting customers. It has come to our attention that someone is posing as a representative of the Utilities Department making fraudulent phone calls demanding immediate payment.
The Utilities Department would like to remind all customers that we will never call to demand payment over the phone.
If a payment is not received, a part of our standard procedure prior to disconnection involves issuing a 48-hour notice for residential and commercial customers, and a seven-day notice for all multifamily-unit customers. These notices will be visibly posted on the premises.
What You Need to Know:
- The Utilities Department will never demand payment over the phone.
- In observance of the Martin Luther King, Jr. holiday, City offices are closed and the Utilities Department will not be issuing any collection notices for account balances nor will there be any water shutoffs for nonpayment today.
- If you receive a call demanding payment, do not provide any payment details. Instead, call the Utilities Department directly at (405) 297-2833 to confirm your account status.
- If you confirm that the call was from a fraudulent source, please report the incident to the Oklahoma City Police Department by calling (405) 231-2121 or 911.
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Media Contact
Jasmine Morris
(405) 297-1950, (405) 205-1879 cell
jasmine.morris@okc.gov
