Adoption Counselors must have knowledge of the dogs and/or cats available for adoption. They must also be comfortable providing great customer service and enjoy helping new adopter’s find a dog/cat that is a good fit for their family. This can be done in the shelter and/or at offsite adoption events.

Key Responsibilities

• Match available animals with people interested in adopting 
• Provide excellent customer service to adopters by being polite and knowledgeable about which animals are available for adoption and where the public is allowed to take the dogs and cats
• Answer the public's frequently asked questions
• Speaking with adopter’s about what type of animal they are looking for and find out about the home environment in order to help them find an animal that would fit their needs
• Assisting adopters in moving dogs to and from kennels to get acquainted rooms
• Help adopters understand what to do with paperwork and animal when adoption is to be finalized
• Have knowledge of the event’s policies if assisting with adoption events outside of the shelter
• Educate the public on responsible pet ownership, pet care, training & city laws
• Monitor animal care and behavior during adoption interactions

Qualifications

• Enjoy working with the public and have good customer service skills.
• Be 13 years of age or older.

Training Provided

• Volunteer orientation
• Slideshow “Dog and Cat Training”
• Hands on shelter training

Time Commitment

 Volunteer commits to a minimum of four hours per month.