EMSACare Ambulance Program for apartment, duplex & mobile home park owners 

Every September, The City of Oklahoma City gives property owners the opportunity to change their participation in EMSA’s EMSACare program.

The opt-in/opt-out period is September 1-30.

• No action is required if you don’t want to make a change.
• If you are not participating in the program, but wish to opt-in, call Utility Customer Service at (405) 297-2833 or click here.
• If you are in the program but wish to opt-out, call Utility Customer Service at (405) 297-2833 or click here.

Tenant Notification Form (PDF)

Here’s how the EMSACare ambulance program works

Tenants who live in a property participating in the EMSACare ambulance program will not have to pay out-of-pocket expenses for emergency ambulance rides given by EMSA, even if they don’t have medical insurance. The current charge for an emergency ambulance transport is at least $1,300.

Your apartment complex will not be responsible for any expenses other than the monthly cost of the program. EMSA will collect payment from residents’ insurance, Medicaid or Medicare, but not bill residents for co-payments, deductibles or other out-of-pocket charges.

Generally, the ambulance ride must end at a hospital’s emergency room to be considered an emergency transport.

How much does EMSACare cost?

About $1.85 per unit per month, which is about half of the $3.65 monthly rate charged to EMSACare members living in single-family housing. It’s added to the property’s monthly utility bill. EMSAcare calculates your charge by taking the number of units on your property and dividing it in half, multiplying the result by $3.65. For example, if you have 75 units, we multiply 37 by $3.65. The result of $135.05 is added to your property’s utility bill every month. Your apartment complex will not be responsible for expenses other than the monthly cost of the program.

What if I continue to opt out of EMSACare?

City Ordinance No. 23765 requires you to put a medical service tenant notification form in your leasing packet, and every tenant must sign and return it to you. Get the form here. Keep the signed forms on file for City of OKC inspection. Do not mail copies to the City or EMSA. Violations may result in a fine of up to $500, plus court costs and fees.

Can my tenants sign up individually if I opt out?

Yes, renters can purchase an EMSAcare membership from EMSA for $45 annually by calling (405) 396-2888 from Sept. 1-30.

I own multifamily housing, but my family and I live in our own home. If my multifamily housing property participates but we don’t at home, is my family covered?

No. EMSACare only covers permanent residents of participating addresses. You would only be covered if you live on your multifamily housing property.

Questions?

For information about the EMSAcare program call:

• EMSA: (405) 396-2888
• Utility customer service: (405) 297-2833 or TDD (405) 297-2020
• okc.gov/residents/EMSACare

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