Setting up or transferring service

Please have the following information available to start or transfer service, or make changes to your account.

• Date of birth
• Social Security number
• Phone number
• Email address

When starting or transferring service, the Oklahoma City Utilities Department uses the information provided to verify your identify, see if you qualify for a deposit waiver, and qualify for our reduced solid waste rate. We do this through a partnership with a credit reporting agency to pull a "soft inquiry." Pulling a soft inquiry will not impact your credit score, and will only be visible to you if you sign into service with TransUnion.

New Customers 

Are you a new customer? To start Oklahoma City water, sewer, and trash service, visit okcutilities.com and select "Start Service," or call Utilities Customer Service at 405-297-2833, 8 a.m.-5:00 p.m. Monday through Friday.

Existing customers

To transfer, start, or stop your Oklahoma City utilities service, sign into your account or register at okcutilities.com or the My OKC Utilities mobile app and select the "Service" tab. For assistance, call Utilities Customer Service at 405-297-2833, 8:00 AM - 5:00 PM Monday thru Friday.