How to create an account with the Accela Citizen Account Portal (ACA)

Visit the online Citizen Access Portal and follow the instructions below to set up an account.

1. Click the “Register for an Account” link located on the top of the page, in blue.

2. Read and acknowledge the general terms by clicking the check box below the “General Disclaimer,” then click “Continue Registration.”

3. Create a user login by following the prompts for a Username, Password, Security Question and Security Answer. A valid email address is required.

4. Click on the “Add Contact Information” link under the “Contact Information” section and fill out the information in the pop-up box. Make sure pop-ups are allowed in your browser. When finished, click “Continue.” This will take you back to the main registration page where you can review the information you entered.

5. Click the “Continue Registration” button at the bottom of the page to complete the registration process. You will receive an email confirmation.   

PERMIT APPLICATION
Once you’ve created an account, you can then apply for a permit. 

1. Select “Utilities” from the “more” drop-down menu located at the top of the page. ACA_Instructions1_Welcome
2. Click "Create an Application" then read and acknowledge the terms by clicking the box below the "General Disclaimer" then click "Continue Application."

 ACA_Instructions_Q2_CreateApplication

3. Select the permit type by clicking on the button next to the permits listed: 

  • Temporary Permit for Lake Reservation events, or lake access
  • Boat Stall Rental
  • Wastewater Pretreatment Permit

Once you've selected the permit type, click "Continue Application, and follow the instructions for the permit you are applying for.