In 2022, the Oklahoma City Utilities Department began upgrading customer water meters to include meters and meter registers with AMR (Automated Meter Reading) technology.

On meters where AMR technology is installed, Utilities staff read those meters using one-way wireless technology that makes meter reading safer and more efficient. Instead of meter readers entering a customer's monthly water use information by hand, the information will be updated automatically as meter service representatives drive by. The information is then uploaded into a system, then verified and sent out for billing.

The Utilities Department is upgrading approximately 28,000 meters each year, with a goal of converting all customer water meters to meters with AMR technology within the next 5-8 years.

The Utilities Department cannot control water use nor make any changes to how your meter operates using this technology.

Will this disrupt my water service?

Replacing the register will not disrupt service. If the meter is replaced, residential customers can expect to be without water service for about 20-30 minutes; business customers will take a little longer. Crews will try to contact the resident or business before turning off the water. If contact is not made or they need to return due to access or scheduling purposes, a door hanger will be left with pertinent information. 

Once water comes back on, you can clear out any air in your lines (popping noise) or discoloration (cloudy or brown water) by turning on each faucet and letting them run for about 3-5 minutes until water is clear. These are very common occurrences.

What happens if my property is damaged? 
No damage should occur, but if so it does occur, please call Utilities Customer Service at (405) 297-2833 for assistance.